- The deposit is non-refundable
- Items broken during hire/missing on return will be charged for
- Waste should be discarded from glasses and plates, we do in-house cleaning though
- At least 1 week’s notice has to be given for last-minute changes
- Your order is confirmed after the deposit is received
- Payment should be paid in full before the date of delivery
- Customers may see products before ordering but an appointment must be booked within a reasonable time and notice
- Customers take on responsibility for all items whilst in their possession, we cannot be held accountable for damages even when stored at the customer’s venue
- Customer must be at the delivery location to sign and accept delivery of equipment or notify us of a person on their behalf
- All equipment is packed in the same condition as when it was delivered
- Customers are allowed to collect from our “store” by appointment (Strictly no walk-ins)
- The customer, upon self-collection, is responsible for any damage caused during transportation
- If upon delivery items do not match the description on the order, the customer must notify us as soon as possible
- If we are required to set up/pack down our equipment you will be charged for labour hours
Published 28/03/2024
