FAQ
FAQ Help Center
Find some answers to common questions we are asked. If you cant find the answer to your question here, contact us.
Popular Questions
How much is delivery & collection?
We work out our delivery and collection fees in the same way. We do this by working out a mileage cost from our depot to your location at £0.40 per mile. We then calculate the travelling time it will cost to get there and add them together.
Do you help set up our products?
As standard, the delivery and collection cost does not include us setting up and packing down for you. If you require us to do so, we charge extra for that, so please let us know in advance to avoid confusion when invoiced.
When is my hire confirmed?
We confirm your order when your quote is accepted. Until the quote has been accepted your hire isn’t confirmed.
Can I change/add to my order?
Yes, at anytime up to 1 week before the event may add or change products or product amounts.
When does payment have to be made?
We require 50% deposit upon accepting the quote, and then the other 50% just before the hire date.