FAQ
FAQ Help Center
Find some answers to common questions we are asked. If you cant find the answer to your question here, contact us.
Popular Questions
Do you help set up our venue?
The initial cost does not include set up and pack down of the items. If you do require this, then please let us know and we will add labour costs to the quote for you.
When is my hire confirmed?
We confirm your order when your quote is accepted. Until the quote has been accepted your hire isn’t confirmed.
Can I change/add to my order?
Yes, at anytime up to 1 week before the event may add or change products or product amounts.
When does payment have to be made?
We require 50% deposit upon accepting the quote, and then the other 50% just before the hire date.
What Happens if i lose or break a piece of equipment?
If a piece of equipment is damaged or losses while on hire, we charge a replacement cost. This is stated in our terms & conditions which all customers must agree to when hiring from us.
What Should i do if i break or piece of equipment?
In the case that you break or damage some equipment, you should contact our office immediately, so they can let our collection team know prior to collecting from you.
Can I collect my items from you?
Yes, we do offer a collect and return from our unit should you prefer this. Please think about what vehicle you will need to collect your items to avoid complications on the day.
Do I have to clean the items myself before returning?
No, we take off the cleaning in-house. We have a thorough cleaning system for all items as soon as they come back to us to ensure they meet our high standards.
